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Which regions are eligible for free shipping?
Our products come with FREE worldwide shipping. Currently, we have warehouses in the UK, EU, USA, and China. If your delivery address is near these warehouses, the shipping time is 4-7 workdays. If your address is farther from these warehouse locations, the shipping time will be 2-6 weeks. For more details please refer to our shipping policy๏ผ https://www.velociraptortech.com/news/shipping-policy
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Tell me more about Velociraptor๐ฆ
We are a Chinese brand specialising in electric dirt bikes and UAVS, with our headquarters located in Sanya, known as the "Miami of China." Since our establishment in 2023, Velociraptor has been dedicated to providing outdoor enthusiasts worldwide with the ultimate off-road experience and exceptional products. Velociraptor โ Unleash the Spirit of Knighthood In a world that rewards the bold, Velociraptor is more than just a machine โ it's your modern steed. Inspired by the timeless code of knighthood, our electric dirt bikes are built for those who seek adventure with honour, courage, and freedom. Whether you're conquering rugged trails or navigating the unknown, let the power beneath you echo the spirit within. Ride with purpose. Ride with pride. Ride like a knight. Learn more about Our Story : [https://www.velociraptortech.com/our-story]
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When will the order delivered๏ผ
It depends. From our warehouses in EU/UK/US, normally it takes about 3-7 days to arrive. From our warehouses in China, it takes about 14 - 45 days to all over the world.
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How can I make a payment? Can I pay in my own country's currency?
We offer payment methods including PayPal, Credit Card via Stripe integration, and Bank Transfer (TT). Suppose you wish to pay in your local currency. In that case, you can either contact us to generate a dedicated Stripe payment link for online payment or transfer directly to our international business bank account.
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Can I customize the product?
Yes, absolutely. We offer comprehensive product customization and upgrade services. Please feel free to send your specific requirements to our email: hainanvelociraptor@gmail.com.
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How to pre-order products?
You can make pre-order for our products on our booking page OR on the specific product page you wish to purchase. Reserved products are eligible for early-bird pricing.
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How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed. 2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days. If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service. We will check for you.
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What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation. Next, contact gogobest.com immediately with your order number and a full description / pictures/Vidoes of the broken item issue. We will contact the courier company from our end. Once the courier company confirms that the case is valid, they will compensate to us , and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to us in order for us to send out a new piece.
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Do I need to pay customs duties๏ผ
The price including shipping and tax, you donโt need to pay an additional fee.
