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Which regions are eligible for free shipping? When will the order delivered？
Our products come with FREE worldwide shipping. Currently, we have warehouses in the EU, USA, and China. If your delivery address is near these warehouses, the shipping time is 7-14 days. If your address is farther from these warehouse locations, the shipping time will be 35-45 days. For more details, please refer to our shipping policy： https://www.velociraptortech.com/news/shipping-policy
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Tell me more about Velociraptor🦖
Velociraptor traces its roots back to a university off-road club in Birmingham, UK — the “Raptors.” United by a passion for speed, adventure, and the off-road spirit, the members pushed boundaries, modified vehicles, and explored their limits. Building on this spirit, Velociraptor was officially founded in July 2023 with the support of a drone technology company and an investment firm in Hainan, China. With advanced engineering capabilities and a global outlook, Velociraptor is dedicated to creating professional-grade, innovative off-road equipment for enthusiasts worldwide. Today, Velociraptor not only serves the global riding and off-road community but is also a trusted partner for local law enforcement agencies. We believe off-roading is more than a sport or hobby — it’s a lifestyle of breaking limits and exploring the unknown. Velociraptor — Born in Birmingham, Growing in China, Made for the World.
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Is there a discount for becoming a distributor or buying in bulk?
Yes, if you become our distributor and purchase in bulk, we can offer you a special discount. Please contact us to discuss pricing at hainanvelociraptor@gmail.com.
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Payment policy? Can I pay in local currency, cryptocurrency, or in installments?
Yes, you can. Our payment partners Stripe and PayPal support local currency payments in most countries. You can also choose installment options such as Klarna or PayPal’s Afterpay. In addition, we accept cryptocurrency, digital wallets (like Revolut), credit cards, and bank transfers. If you’d like a custom Stripe payment link in your local currency, just let us know.
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Can I customize the product?
Yes, absolutely. We offer comprehensive product customization and upgrade services. Please feel free to send your specific requirements to our email: hainanvelociraptor@gmail.com.
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How to pre-order products?
You can make pre-order for our products on our booking page OR on the specific product page you wish to purchase. Reserved products are eligible for early-bird pricing.
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How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed. 2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days. If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service. We will check for you.
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What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation. Next, contact gogobest.com immediately with your order number and a full description / pictures/Vidoes of the broken item issue. We will contact the courier company from our end. Once the courier company confirms that the case is valid, they will compensate to us , and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to us in order for us to send out a new piece.
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Do I need to pay customs duties？
The price including shipping and tax, you don’t need to pay an additional fee.
